WARRANTY

The limited warranty on new Esoteric product purchases is 2 years parts and labor for electronics and 5 years parts and labor for loudspeakers.

There is an optional and incremental warranty upgrade available to you on new electronics purchases, (just as if you were seeking an extended warranty on a new car).  Upon registering your new electronics with the "Product Registration Form," as supplied with your new product, we will optionally and incrementally extend your electronics warranty for an additional year to a total of 3 years parts and labor (At no extra cost to you).  If you do not request this upgrade through this process the new product warranty is limited to 2 years.  No optional and incremental warranty extension is available on loudspeakers. (Product registration information is only retained for warranty purposes and not released for any other purpose).

Esoteric warranties are non-transferable, unless the consumer re- certifies the product directly with Esoteric. In that event the remainder of the original warranty term would apply. Re-certification for a remaining warranty term requires the consumer to pay freight to and from Esoteric plus a $100.00 re-certification fee. This fee is non-refundable even if the product is deemed non-certifiable.

Esoteric provides a warranty only on products imported by TEAC America, Inc. and sold only by our authorized dealers as new equipment.  Esoteric in the USA will not service product under warranty that has been opened by end-users, modified or altered. In the unlikely event that warranty service is needed, the consumer must provide a copy of their original bill of sale, and, if so applied for and received, the extended warranty certificate (if applicable), to Esoteric/TEAC America, Inc. in Los Angeles, California.

For more information on factory service and service return please see the section to the right titled "Customer Service," or contact Esoteric through TEAC America at 323-726-0303, ext. 617, or by E mail at: factoryservice@teac.com.

For general inquiries or operational issues please contact Esoteric by E mail at: Esoteric_info@teac.com or you may call us at 323-726-0303, ext. 617