CUSTOMER SERVICE

Please note: We will not warranty any Esoteric product that has been modified or altered. We will not service ESOTERIC Products that were manufactured and sold outside of the country in which service is requested. Service is available only for product sold by authorized USA Dealers. For service on equipment bought from overseas distributors, please contact your selling Dealer for instructions. All service is handled by our factory trained technicians out of our headquarters in Montebello, California. No other location is authorized to perform service on Esoteric products.

For questions regarding product features, specifications, "hook-up" and operation, please call your retail dealer. Your dealer is the one most likely to be able to help you on an expedited basis. 

If your dealer is unavailable or unable to help then please call Esoteric directly at : 1-323-726-0303 ext. 617.  You may also email your question to esoteric_info@teac.com

For some operational questions, it may be necessary to refer to your owner's manual. Please have it handy when you call. The E-mail address for service: factoryservice@teac.com

If you would like to return your product to us for service please use the guidelines below. No RA number is needed.

The shipping and mailing address is:

TEAC America Inc.
Attention: ESOTERIC Repairs
7733 Telegraph Road
Montebello, CA 90640
(323) 727-7627

In your shipment please include:

A. A complete description of the problem
B. If there are any particular pieces of media that are more symptomatic than others, please include them.
We will return the media with the repaired unit.
C. A copy of your proof of purchase to validate the warranty (if any).
D. Your name, address and phone number(s)
E. Any specific return shipping instructions
F. Your e-mail address
F. A FAX number if available

Note: If you do not have a shipping container, please call (323) 727-4809 and speak with May. She'll arrange for an empty carton set to be sent out to you.

PARTS:

Our Parts department sells replacement parts including owner's and service manuals. To reach parts call: (323) 727-4840 or email to: parts@teac.com

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