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Montebello, CA — June 18, 2007 — In a move designed to raise efficiencies and improve effectiveness, TEAC America, Inc. has consolidated all technical and customer support functions for all divisions of TEAC and TASCAM. Timothy Crable, Director of Technical Services, will supervise the combined operations of factory service, TSG (tech support groups), operations support (TASCAM user-support), parts and quality assurance.
“We’re bringing all of our technical groups under one umbrella”, noted President Koichiro Nakamura. “Obviously, we want to take better advantage of shared resources, cross-training and our technical-staff’s vast experience. We’ll be able to provide our customers with more knowledgeable, more efficient support by combining greater resources into one customer-centric operation. And we’re confident of Tim’s ability to make this effort an even more viable asset for TEAC”.
Crable, a 10-year veteran of TEAC, has over 30 years of management experience in the customer relations/technical support area. Prior to coming to TEAC, he was associated with the Harman Group of professional audio companies; and with TELEX Computer Products where, among other responsibilities, he managed their nationwide digital information network dedicated to the airline industry.
Crable will remain at TEAC America, Inc. headquarters in Montebello, California.
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